Thursday, February 26, 2015
Grand Slam Manager Bullies Kids Bringing Them to Tears - Matthews NC
Here's the low down... My two 10 year old kids, my daughters girlfriend and her younger brother who just turned 8 years old were waiting for Grand Slam Baseball Batting in Matthews, NC to open up. We were all so excited!
Like a normal kid, the little second grade boy I was babysitting said he thinks the lights inside the facility are on so he tried to open the front door. It was locked with a sign that read Closed. What kid doesn't try to open a door even if it's closed.
Guess it set off the alarms. None of us knew the alarms went off because he tried to open a locked glass door. A few minutes later, he mentioned to me that the alarm was going off. I told him that one of the employees probably forgot the alarm password when they entered. Never did I think he set off the alarms by pulling on a locked door. The alarms kept sounding, which then got all the kids worried that maybe burglar was trying to break in.
When Grand Slam Batting opened up, a manager (older lady) at the counter said with a stern face that my bratty kids set off the alarm. She was so rude and unfriendly. I was dumb founded and taken totally off guard. I had no idea they did it.
I said I was sorry and asked if she was sure. In a cold tone, she said it was your kids. I again apologized, but that wasn't good enough. She went on to say, "Didn't you read the sign? I said it says closed. I remarked that there wasn't any sign that said, "Don't touch the front doors because it will set the alarms off." Then she said, "Yeah, closed means don't touch the doors."
Within minutes the owner (Pete who has to be my mom's and dad's age, if not older) came in, yelling in front of everyone. He shouted, "Which one of you goofballs set off the alarm?" He continued to shout, "Who set off the alarms? Which one of you set off the alarms?" No one knew what he was talking about, not even my kids or the the kids I was watching! So none of the kids answered him.
He made his way down towards my kids and the two kids that came with us, looked at them and yelled, "No one is going to man-up and confess!" They were in tears, because a strange man was yelling at them. He scared them with his tone and accusations.
That's when I turned around (not knowing who this strange man was), noticed he was heading towards my kids, so I shouted (because he was far away), how inappropriate it was for him to yell at them in front of everyone. I also stated that they are kids and didn't even know that they actually set off the alarms.
He turned to me and first said that he was just joking (even if he was, he should have never addressed any issue with them directly. They are kids. He is a stranger.) I said, "It doesn't sound like you are joking." I also let him know that he had no right to yell at those kids. Then he walked towards me shouting, "I don't care that they are kids" and "Can't you read the sign?" I said that the sign says closed and didn't say anything about if you pull on the door that the alarms will go off. He then walked over to me, standing inches from my face talking in a very loud authoritative tone, "You can leave. We don't need you as a customer." After we both said a few more words, he then walked me and my two kids out along with the two kids I was babysitting, opened the door and said, "I hope you never come back."
Feeling a guilty conscious, Pete did come over to my car and tried apologizing to all four kids who were balling their eyes out in my car. I haven't a clue why, but he called them bratty kids as he was apologizing, which offended them and me even more. He tried to make the situation appear to not be a big deal. He never once said sorry to me or tried to work out the situation. He was mean, cold and arrogant; and personally appeared to be an adult bully.
The owner did say one more thing that really surprised me. He said that he treats people like this all time and for me not to take it personally. SERIOUSLY? Isn't this considered bullying by an adult?
Adults that treat their customers and kids like this and make them cry is not acceptable customer service. All he needed to do was come up to me and ask to talk to me in private. But he didn't. He went and addressed the issue with kids who didn't even know who he was. He over stepped his managerial responsibilities and appeared to be an adult bully.
During the whole craziness, not one parent, not one mom and not one dad intervened. Dads and mom’s all stood there letting him yell at me and the kids. I even turned and looked at the parents and said, "Am I wrong? Would you let this man come storming in and start yelling at your kids." One woman with blond hair mumbled, "No." Then Pete shouted, "Don't get them involved. They have nothing to do with this."
What would you do if an adult manager treated you and your kids like this? How would you react?